Malawi: Regional IT Coordinator, TSP Program

The Regional IT Coordinator will have the following responsibilities:

• Perform routine maintenance of entire IT infrastructure, hardware and software, including: servers, desktop and laptop computers, network switches, firewalls, internet connectivity, PaBX, cabling/network points;

• Design and implement backup systems for clinical operations that require IT systems to function (eg, backup procedures/server for the electronic medical records system);

• Troubleshoot and repair network and computer issues and enforce best practices and policies for network use; • Perform routine backups, audit of systems, antivirus and software updates and ensure adequate internet connectivity through both implementation of suitable network policy and relationship with the ISP;

• Provide helpdesk services to end users;

• Perform and provide technical and software support or advice as required;

• Configure and maintain the telephone management system/PaBX (Nortel Networks);

• Maintain records of equipment condition;

• Create a schedule of regular evaluation of IT infrastructure;

• Participate in development of policies and procedures that affect use of IT equipment; • Monitor, evaluate, and track vendor performance;

• Respond to staff service requests in a timely manner;

• Ensure preventive maintenance is carried out in a timely manner;

• Initiate interventions to solve problems with IT infrastructure;

• Prepare annual plans and report performance to Baylor-Malawi leadership;

• Continuously communicate with management and staff about the status of IT related systems;

• Perform other related duties as assigned.

Location TBD, either in Lilongwe, Malawi or Pretoria, South Africa; with potential travel to 10 focal countries

Applications are sought from experienced, mission-driven candidates who meet the following profile:

• Bachelor’s Degree or any equivalent qualification in an area related to information technology (eg, computer science, software engineering, database administration, networking);

• At least 5 years of experience in server administration;

• Experience with MySQL and any programming language would be a strong advantage;

• Microsoft Certified Systems Engineer or A+ certification would be an advantage;

• Experience in working with health- related institutions would be an advantage;

• Demonstrated knowledge of server administration in a Windows client-server environment;

• Experience designing IT infrastructure, from designing specifications to setup to operations to maintenance; • Must be a self-starter and loyal team player;

• Able to work with minimum supervision, prioritize tasks, anticipate staff technical need, and meet deadlines; • Should be cost conscious in determining needs and making purchase recommendations;

• High level of integrity, accountability, trustworthiness and ethically sound behavior;

• Experience working on a regional program a plus.

Applications must include the following:

1. A motivation letter providing explanation and detail on how the applicant satisfies the required candidate profile;

2. A current Curriculum Vitae;

3. Names and contact information of two (2) traceable referees who are not relatives.

Suitably qualified and experienced candidates should address their applications to:

For physical delivery: Tingathe Program Director c/o Human Resource Officer Accord House, 2nd Floor Lilongwe 3, Malawi +265-1-751-047

For email delivery: recruitment@tingathe.org

Please cc Allieth Chikoti, Human Resource Officer (mzideyi@gmail.com)

Only short listed applicants will be acknowledged.